Privacy Policy

Platter Up by Jenna is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A copy of the Australian Privacy Principles can be found on the Office of the Australian Information Commissioner's website at www.oaic.gov.au.

What is Personal Information?

Personal information is information or an opinion that identifies an individual. This may include your:

Name
Postal address
Email address
Phone number
Event details
Payment information (where applicable)

How We Collect Your Personal Information

We collect personal information in a variety of ways, including when you:

Contact us by phone, email or social media
Submit an enquiry through our website
Place an order or booking
Communicate with us during the planning of your event

We may also receive information from third parties where authorised by you. While our website may contain links to external websites, we are not responsible for the privacy practices or content of those websites.

Why We Collect Your Personal Information

We collect your personal information to:

Process bookings and orders
Communicate with you about your enquiry or event
Provide our products and services
Process payments
Improve our customer service
Send promotional offers or marketing communications (you may opt out at any time)

Where practical, we will explain why we are collecting your information and how it will be used.

Sensitive Information

We generally do not collect sensitive information.

If sensitive information is required (for example, dietary requirements or allergy information relating to your event), it will only be collected and used with your consent and solely for the purpose of providing our services or where required by law.

Disclosure of Personal Information

We may disclose your personal information:

With your consent;
To service providers who assist us in operating our business (such as payment providers);
Where required or authorised by law.

We do not sell or rent your personal information to third parties.

Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required by law to retain it.

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or out of date.

To protect your privacy, we may request proof of identity before providing access to your information.

We generally do not charge a fee for access requests, although an administrative fee may apply where permitted by law.

Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Platter Up by Jenna

Email: platterup.jenna@gmail.com

Phone: 0413 107 367

The Good Stuff

The Important Stuff